+61 411 253 452 noma.furrukh@hotmail.com linkedin.com/in/nomafurrukh nomafurrukh.com Melbourne, Australia

Profile

A product designer with a background in architecture and customer engagement, passionate about applying design thinking to solve real user problems while aligning with business goals. I care about getting to the root of a problem through research and keeping digital work close to the people who use it.

Skills

Design

UX/UI design, information architecture, interaction design, design system authorship, service design and journey mapping, accessible design (WCAG 2.2 AA)

Build

HTML, CSS, JavaScript, coded prototyping with agentic IDEs, responsive and mobile-first implementation, front-end handoff and collaboration with engineering

Research

User interviews, usability testing, research synthesis, competitive and market analysis, workshop facilitation

Tools

Figma, Miro, Claude, Claude Code, Magic Patterns, Adobe Creative Suite, HTML/CSS, Microsoft Excel & PowerPoint, ArchiCAD, Autodesk Revit, Rhinoceros 3D

Domain

Fintech and financial advisory workflows, vertical SaaS, architecture and construction (documentation, contract administration, consultant coordination)

Education

Feb 2023 – May 2023

UX Design Immersive

General Assembly, Australia

2018 – 2020

Bachelor of Architectural Design

Monash University, Melbourne

Languages

Noma Furrukh

Product Designer

Experience

Findex, Melbourne

Managed projects end-to-end, from discovery and ideation through to delivery and iteration across fintech workflows
Facilitated and led cross-functional workshops and design showcases with product, engineering and subject-matter experts to align business objectives with product outcomes
Conducted user interviews and usability testing with internal users, expanding into client-facing research
Applied human-centred design principles and best-practice UX/UI methodologies to lift consistency across the product and drive informed design decisions

Telha Clarke

Translated client briefs into architectural drawings and detailed documentation across feasibility, design development, contract administration and construction documentation
Liaised with project consultants, engineers and contractors to keep complex projects properly coordinated within set time frames
Built the systems-thinking, visual communication and iterative design instincts that underpin how I work as a product designer today

Commonwealth Bank

Assisted customers with bank inquiries and credit management in a fast-paced environment, guiding them toward debt solutions that improved their financial well-being
Facilitated and led group training sessions for new-starter induction cohorts
Built empathetic communication and active-listening skills through layered, often emotional conversations, foundations I still rely on in user research today

Selected projects

Product Designer, onboarding and Service Wizard owner, research-analysis lead

Owned a dual-scenario onboarding experience and a seven-question Service Wizard that translates client life context into tailored service bundles, ending in an advisor-reviewed checkout
Led the research synthesis, pulling qualitative research, stakeholder surveys and competitive analysis of four fintech players into the framing that shaped the whole project
Facilitated cross-functional workshops to align on intent before design work and pressure-test edge cases before handover

Product Designer, self-initiated internal innovation project

Identified the opportunity and ran my own psychology-of-work research to brief a design sprint, then designed a staff portal that reframes a worker’s day around intrinsic motivation, purpose and recognition rather than a flat task queue

Qualifications & awards

UX Design Immersive, General Assembly2023
Prototyping Course Certificate, Acumen Academy2022
Human-Centred Design Certificate, Acumen Academy2022
Best in Studio Cohort Award, Monash University2021
Bachelor of Architectural Design, Monash University2020
ABCN Focus Program, Women's Leadership Certificate2017